The Palace Group would like to assist you by ensuring that every withdrawal made at any of the casinos is as simple as possible. It is also vital that all transactions are done securely. We have therefore provided you with a variety of banking facilities that can be seen below.

 
 

Step 1: Select one of the withdrawal options provided below.

Step 2: Press the ‘Withdrawal’ button at any time when you in the casino and your claim will be processed within 48 hours. However, if the withdrawal is not reflected in your bank statements immediately, this could be due to processing time by your bank which could cause a three to four day delay.

Withdrawals will be processed in the following manner:

You can click on CashCheck in the software to see the status of your withdrawal.

Casino Withdrawals can be reversed within 24 hours and Poker Room Withdrawals are processed within 6 hours.


Payment Option Description
If you have deposited using a Switch card, your withdrawal will automatically be refunded back to your card, where possible. You will still need to choose from one of our other withdrawal options in the unlikely event the refund is rejected. Available to UK Pound players only.
Click2Pay is super fast and super easy to use! Withdrawals are paid directly into your Click2Pay wallet and you can then use the money at any merchant that supports Click2Pay.
Access to your money via an ATM card! Your withdrawal will be processed within 0 - 48 hours of it clearing in our database.
The fastest withdrawal option! It is hassle-free. Access to your money via an ATM card! Your withdrawal will be processed within 0 - 48 hours of it clearing in our database.
Ezipay facilitates online purchases and payments via a host of convenient online financial instruments, which offer benefits including card options, currency selection, worldwide acceptance, and more.
Available to Canadian Players only.
Your withdrawal will be processed within 0 - 48 hours of it clearing in our database. When submitting a withdrawal, the system will automatically check for outstanding or pending transactions on your Citadel account. Outstanding transactions will delay your withdrawal until you have resolved the issue with Citadel. Pending transactions may also delay the withdrawal process time.
Available to Canadian Players only.
Your withdrawal will be processed within 0 - 48 hours of it clearing in our database. When submitting a withdrawal, the system will automatically check for outstanding or pending transactions on your Instadebit account. Outstanding transactions will delay your withdrawal until you have resolved the issue with Instadebit. Pending transactions may also delay the withdrawal process time.
Withdrawals will automatically be paid back to your EcoCard Card if you have used it to make a deposit. Your withdrawal will be processed within 0 - 48 hours of it clearing in our database.
Check A check can be sent to your physical address. A regular mail check takes 14-21 days and is free. A Speedmail Check costs $7, £7 or €7 and takes 5-8 business days. Courier Check costs $35, £35 or €35 and takes 3-5 business days.
Tip: We recommend you use one of our electronic wallets in order to receive your withdrawal within 48 hours. Courier Checks are free if your withdrawal is more than $1,000, £1,000 or €1,000.
Visa Withdrawal

Should you have made a prior VISA card deposit, your withdrawal request will automatically be refunded to the card details on record, providing VISA OCT program qualifying criteria are met. Countries we CANNOT issue VISA withdrawals to: Australia, Colombia, Hong Kong, India, Indonesia, Israel, Japan, Korea, Malaysia, Venezuela

Direct Bank Transfer
(Wires)
Receive your winnings directly to your bank account. Your withdrawal will be processed within 0 - 48 hours of it clearing in our database. Please note that UK Pound (£) withdrawals made using this method will not incur any fees if the withdrawal is made to a bank account in the UK. All other Direct Bank Transfers will incur fees unless your withdrawal is more than $1,000, £500 or €1,000.

Back to the top